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Microsoft Customer Engagement Senior Consultant
6-11 years
Hyderabad / Secunderabad
1 vacancy
Microsoft Customer Engagement Senior Consultant
RSM India
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement automation solutions
- Provide analysis, development, and documentation of automation opportunities
- Effectively communicate your insights and plans to cross-functional team members and management
- Participate in end-to-end automation projects, from project planning to go-live
- Collaborate with clients, technicians, managerial staff, and other stakeholders to design and build impactful automation solutions.
- Facilitate user workshops to gather and document business needs, requirements, weaknesses and challenges
- Update, implement and maintain business procedures
- Prioritize initiatives based on business needs and requirements
- Network internally and externally to develop sales opportunities
- Provide leadership, training, coaching, and guidance to junior staff
- Continuously learn to better understand RSMs array of services, with the intent to enhance value to the client through integration of services
- Aspire to career growth by assuming more active roles in projects over time, as knowledge and experience progress
- Stay up-to-date on the latest automation advancements to modernize systems
BASIC QUALIFICATIONS:
- Bachelor s degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA
- A minimum of 3 years experience working in Appian
- Appian level 1 certified
- Knowledge of business process management reengineering
- Experience with integrations with web services, databases and other systems
- Understanding of process to design and build dynamic user interfaces
- Ability to understand and resolve technical issues within Appian
- Proficient in working with Agile methodology using tools such as JIRA
- Strong oral and written communication skills, including high-impact client-facing communications
- Ability to work successfully in a team-oriented, collaborative environment
- Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure
- Critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems
- Ability to work under pressure, meet deadlines and work on multiple projects simultaneously
- Excellent planning, organizational, and time management skills
- Ability to travel up to 50% locally and nationally. Must have access to and ability to arrange for use of reliable modes of transportation to those locations
- Experience creating detailed reports and giving presentations
PREFERRED QUALIFICATIONS:
- Strong computer skills, experience with various software solutions e.g. Microsoft Project, Visio, PowerPoint and Word
- Strong data manipulation skills utilizing Excel, including database knowledge (Microsoft SQL and / or Access knowledge is plus)
- Previous experience with operational process reviews and basic internal control requirements
- Appian level 2 or 3 certified
- Prior technical experience using the Appian Low Code Platform
- Experience with RPA tools such as UiPath, Blue Prism, or Automation Anywhere, Power Automate Desktop with a preference for the Automation Anywhere product and its accompanying solutions
- Experience with process intelligence or process discovery solutions such as Fortress IQ, Celonis, ABBYY timeline
- Experience with intelligent document process solutions such as IQ bot/Document Automation, ABBYY Vantage, etc.
Employment Type: Full Time, Permanent
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What people at RSM India are saying
Senior Consultant salary at RSM India
reported by
10
employees
with 10-20
years exp.
₹11.2
L/yr - ₹24
L/yr
13%
less
than the average Senior Consultant Salary in India
View more details
What RSM India employees are saying about work life
based on 352 employees
Strict timing
Monday to Friday
Within city
Day Shift
RSM India Benefits
Job Training 
Free Transport 
Soft Skill Training 
Health Insurance 
Work From Home 
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