Center Manager

The Centre Manager for Sales and Operations will oversee the daily functions of our wellness centre, ensuring the highest standards of service, operations, and client satisfaction. This role involves leading a team, driving sales performance, and managing operational efficiency to achieve both financial and customer service goals.

Key Responsibilities:

1. Leadership and Team Management:

• Lead, motivate, and develop a high-performing team, including wellness practitioners, administrative staff, and sales associates.
• Conduct regular team meetings, provide coaching, and foster a collaborative work environment.
• Manage staff scheduling, performance reviews, and professional development.

2. Sales and Revenue Management:

• Develop and implement strategies to drive sales and achieve revenue targets.
• Oversee the sales process, from client inquiries and consultations to closing sales and follow-up.
• Monitor and analyze sales performance, identifying trends and opportunities for growth.
• Manage pricing strategies, promotions, and memberships to optimize profitability.

3. Operations and Facilities Management:

• Ensure the centre operates smoothly, including managing daily operations, maintenance, and inventory.
• Implement and enforce operational policies and procedures to maintain high standards of service and safety.
• Oversee the scheduling of classes, treatments, and events to maximize utilization and client satisfaction.
• Handle client feedback, complaints, and resolutions professionally and promptly.
• Stock management/staff management/leave management/training/statutory compliance record management.

4. Marketing and Client Engagement:

• Collaborate with the marketing team to develop and execute promotional campaigns and outreach initiatives.
• Build and maintain relationships with clients, ensuring exceptional customer service and retention.
• Organize and participate in community events, workshops, and partnerships to increase centre visibility and engagement.

5. Financial Management:

• Develop and manage the centres budget, including forecasting, expense control, and financial reporting.
• Analyze financial statements and performance metrics to make informed business decisions.
• Ensure accurate billing and payment processes, including managing membership renewals and client transactions.

Qualifications:

• Bachelor’s degree / Management certifications.
• Proven experience in a managerial role, preferably in the wellness, fitness, or service industry.
• Strong sales and customer service skills with a track record of achieving targets and driving growth.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks, prioritize effectively, and solve problems efficiently.
• Proficiency in using business management software and CRM systems.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.