Engineer, Managed Services

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us!

Job Description

• 24x7 monitoring track the performance and status of Windows servers and VMware infrastructure.
• Monitor system resource utilization, such as CPU, memory, storage, and network, to identify and address performance bottlenecks.
• Analyze historical performance data to identify trends and potential improvements.
• Provide VMware support including incident and work requests within the virtualization infrastructure spanning multiple data centers, across multiple VMWare ESX environments.
• Configure and optimize the virtual infrastructure.
• Working with change tools to maintain client SLAs.
• Liaise on virtualization configuration with the storage systems manager and system administrators.
• Experience and demonstrated skills in systems administration which includes 24x7 operations, Virtualization environments (VMware) across multiple VMWare ESX environments, and Multiple data centers.
• In depth knowledge in Windows Server 2012, 2012R2, 2016 and 2019.
• Knowledge in DNS, DHCP and file services
• Knowledge and experience on Windows server security patching.
• Knowledge of Backup Technology and Datacenter tools.
• Responsible for building & hardening windows servers.
• Analyze server logs & provide root cause analysis during Major incidents.
• Manage & maintain permissions on File servers & NAS shares.
• Knowledge of IP addressing, subnets, and network protocols.
• Ability to troubleshoot basic network connectivity issues.
• Proficiency in documenting technical procedures, troubleshooting steps, and system configurations.

• May take on several components of a project or a complex component of a project.
• Works under broad supervision, independently and with a team.
• Applies company policies and procedures to resolve issues.
• Follows company policies to implement changes.

Interpersonal

• Takes ownership of learning about new Windows and VMware services or features.
• Strong attention to detail and accuracy.
• Ability to prioritize and complete tasks in a timely manner.
• Occasionally presents to peers in a small group environment.
• Contributes to global team efforts by providing technical / process expertise, mentoring and guidance towards common goals. Brings appropriate individuals together to accomplish objectives.

Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.