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45 Robotic Process Automation Jobs in Kolkata

Engagement Director

15-16 years

Kolkata

1 vacancy

Engagement Director

Capgemini

posted 3d ago

Job Description

Grade: E1


The Opportunity

Capgemini is seeking a director level executive to driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services.


Our Ideal Candidate

Key accountabilities and responsibilities include:

  • Service Delivery management
  • P&L accountability
  • Manage People and performance
  • Client satisfaction
  • Client relationship (at a Delivery level)
  • Account business planning and strategy (E2 and above)
  • Financial performance (Contribution Margin)
  • Transformation & Industrialised Innovation
  • Supporting Growth
  • Contract Compliance
  • Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.
  • Understands what it takes to manage a business and uses the insights to better understand a clients need and position the right CG offerings in conjunction with the Practice to bring value to the client.
  • Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).
  • Working closely with the Practice to deliver all Transformation & Innovation projects as agreed
  • Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini’s ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ‘5 Senses of Intelligent Automation.
  • Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes
  • Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction.
  • Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis
  • Support Account Development

Essential Skills and Experience:

  • 14–16 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment.
  • Should have led large client delivery/portfolio delivery in the HR Service space 100-500 FTEs (E1)
  • Strong People/Performance management experience
  • Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
  • Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).
  • Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally.
  • Proven experience in a global complex BPO environment.
  • Ability to influence senior business stakeholders at the client end.
  • Strong relationship building, communication, and influencing skills.
  • Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction.
  • Strong relationship building, communication, and influencing skills.
  • Leading single large account/multiple accounts in a matrix reporting relationship
  • Prior experience in a Multinational Organisation or BPO work culture.

Employment Type: Full Time, Permanent

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Director Engagement salary at Capgemini

reported by 8 employees with 12-27 years exp.
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₹30 L/yr - ₹48 L/yr
7% more than the average Director Engagement Salary in India
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