Associate - Customer Care - Paint (1-3 yrs)

Business Responsibility Areas :

Key Performance Indicators :

Main Responsibilities :

- Help and guide customers at their residence by explaining different product and finish options.

- Daily updates of all activities on the CA app

- Site inspection & evaluation for surface defects and recommend most suitable solutions

- Site measurement & preparation of painting estimate as per rate card and after consultation with store owner/Store in charge.

- Appointment of contractors for execution of painting work Supervision of ongoing/WIP sites for ensuring adherence to Asian Paints recommended guidelines and on time work completion. Timely resolution of customer complaints, if any

- Help to generate leads/clients through market visits.

- Explain to customers the various services rendered in the store and direct customers to appropriate sections for expert help Daily reporting of the collections and site status to store owner/store in charge and senior officer

- Maintaining the reports/formats as mandated by company

- Daily updates of all activities on the CA app

- Co-ordinate with contractors and ensure their attendance in all contractor training programs organised by company.

- Cross selling of product categories on PT sites During market

- Scanning provide leads to other team members