Head of Operations-Risebird-WFO

Job Overview:

We are seeking a dynamic and experienced Head of Operations to oversee the companies operational activities, ensuring the seamless execution of processes and delivery of results. This role requires a strategic leader capable of managing multiple teams, clients, and projects while driving operational efficiency and achieving revenue targets.

Key Responsibilities:

1. Project Management:

• Plan, execute, and monitor projects to ensure timely delivery.
• Coordinate with cross-functional teams for successful project outcomes.

2. Operations Management:

• Manage end-to-end operations for efficiency and compliance.
• Identify and implement workflow improvements.

3. Team Handling:

• Lead and mentor multiple teams, ensuring high performance.
• Foster collaboration and conduct regular performance reviews.

4. Client Management:

• Handle multiple clients and ensure satisfaction through effective service delivery.
• Manage Escalations effectively, providing quick and sustainable resolutions.

5. Revenue Target Achievement:

• Drive strategies to achieve revenue goals and enhance profitability.

Skills & Qualifications:

• Proven experience in operations and project management.
• Strong leadership and team management skills.
• Excellent problem-solving and client relationship management abilities.