Key Account Manager (3-4 yrs)

Key Account Manager

Job Description:

About the Company Risebird is #1 Interview-as-a-Service platform, it is most trusted brand for companies who are looking to outsource their L1 interviews. Risebird has built largest network of tech interviewers, AI powered cutting edge interview SaaS Tech, reliable service layer to provide fullstack solution to its clients. If you are willing to be part of employee first, innovative, merit driven, highly rewarding culture than we will be keen to hear from you.

About the Role:

Find cross-selling or upselling opportunities:

- Demo product features or case studies or data/stats/insights to account users.

- Proactive client retention by continuously tracking customer success KPIs and by resolving gaps in CS KPIs through internal operations /delivery /tech teams.

Managing dissatisfied clients or lost clients:

- Conduct in-person meeting per month for increasing the engagement and improving the relationship or understanding the ongoing problems because of which engagement is not happening.

Qualifications:

- 3 - 4 years' prior industry related business development experience, preferably any product/service to HR.

- Willing to work in fast paced, result driven startup culture.