Senior Manager Salesforce Development

Senior Manager Salesforce Development

Job Description:

Say hello to possibilities.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

We are seeking a highly skilled and experienced Senior Manager, Salesforce Development to join our team. TheSenior Manager, Salesforce Development will take charge of leading the development and support of Quote-to-Cash (QTC) processes, built within or around the Salesforce platform. The ideal candidate will have a strong background in software development and a proven track record of successful project leadership. This role demands a collaborative leader with a strong sense of ownership, accountability, and priority management skills, capable of building and nurturing a high-performing team.

Primary Responsibilities:

• Lead the design, development, and deployment of quoting, ordering and contract management solutions to meet business requirements and satisfy top-grade stability and quality standards.

• Manage a team of developers, QA and release engineers, providing technical guidance and mentorship. Implement best practices for software development, data management, and system integration.

• Provide technical expertise and support for QTC-related projects and initiatives. Partner with Product Team and business stakeholders in solution design and troubleshooting of problem escalations.

• Manage the execution of implementation plans from inception to successful completion, ensuring transparent status reporting. Collaborate closely with cross-functional Project and Program Managers throughout all phases of the initiatives.

• Maintain high standards of quality in product documentation. Ensure that product documentation remains clear, comprehensive, and up-to-date.

• Actively participate in applicable compliance, governance and risk management frameworks. Collaborate with peers in design and architectural validations. Adhere to established security, privacy, and data management protocols in accordance with company standards. Take a proactive approach to risk identification and adeptly mitigate potential challenges .

Minimum Qualifications, Education and Experience:

• BS/BA degree or equivalent experience in the field.

• 12+ years of experience with implementing, supporting and enhancing software products on the Salesforce platform.

• 3+ years in the software development management position is good to have..

• Strong knowledge of the core Salesforce architecture and offerings, including Sales, Marketing and Service Clouds.

• Hands-on experience in developing applications using SalesForce stack, such as Apex, SOQL, SOSL, Lightning etc.

• Knowledge of the SalesForce audit and monitoring methodologies.

• Familiarity with other front and back end technologies, e.g. Node.js, Angular etc.

• Comprehensive knowledge and understanding of SDLC best practices and techniques.

• Excellent communication, presentation, and negotiation skills.

What we offer:

Medi Claim Benefits

Paid Holidays

Casual/Sick Leave

Privilege Leave

Bereavement Leave

Maternity Leave

Paternity Leave

Wellness Coaching

Employee Referral Bonus

Professional Development Allowances

RingCentral is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.