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1.9

based on 4 Reviews

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4 Rincon India Solutions Jobs

IT and Support Executive

Rincon India Solutions Pvt Ltd

 · 

1.9

 based on 4 Reviews

1-2 years

Mumbai

1 vacancy

IT and Support Executive

Rincon India Solutions

posted 3mon ago

Job Role Insights

Key skills for the job

Linux Administration Air Ticketing Windows System Administration Active Directory Wireless Ubuntu

+ 2 more

Job Description

As a Support Executive, you will be responsible to diagnose and troubleshoot technical issues till resolution. You will also be accountable for laptop configuration, account setup and network configuration. You will be remotely supporting our customers with the Enterprise software that they have bought from us. You will also be responsible for the configuration and support of the South Korean Wireless Systems that we sell in India and may need to do supervision at the site.
Responsibilities
  • Drive technical issues till resolution
  • Ensure all issues are properly logged and communicated to the end user on a timely basis
  • Prioritize and manage customer incidents and Service requests
  • Document technical knowledge in the form of notes and manuals
  • Responsible for laptop configuration, account setup and network configuration within the office
    • Requirements (Desired skills & experience)
    • 1 to 2 years of relevant experience
    • Must have experience and strong skills of Windows and Linux/Ubuntu
    • Working knowledge of Office 365, Active Directory, Printer/scanner troubleshooting, and basic network troubleshooting.
    • Good understanding of computer systems, mobile devices, and other tech products
    • Ability to diagnose and troubleshoot basic technical issues, familiarity with remote desktop applications, help desk and ticketing software
    • Should be willing to learn about new technologies
    • Should be a good communicator

    Employment Type: Full Time, Permanent

    Read full job description

    What people at Rincon India Solutions are saying

    What Rincon India Solutions employees are saying about work life

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    Rincon India Solutions Benefits

    Soft Skill Training
    Team Outings
    Health Insurance
    Job Training
    Free Transport
    Child care +6 more
    View more benefits

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