AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
4 Rimini Street Jobs
Sr. Associate Support Engineer, EBS
Rimini Street
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About Rimini Street, Inc.
We are actively seeking a Sr. Associate Support Engineer, EBS . This role is based in India, Hyderabad.
About Rimini Labs India.
Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).
Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.
Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, if you are best of the best, you belong to Rimini . We are on a mission to contribute significantly to our Rimini ONE program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.
Position Summary
The role of the Sr. Associate Support Engineer, Demantra is to provide exceptional support for Oracle eBusiness Suite SCM modules as part of our global Application Managed Services support team.
Essential Duties & Responsibilities
- Responsible for operations support for Demantra modules, including Month-End Close, Year-End Close activities.
- Responsible to develop ad-hoc SQL queries & analyze medium complexity data sets in response to Customer needs.
- Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems
- Provide new or modified application configuration to resolve incidents.
- Provide support for Integration testing, User Acceptance Testing during Release cycles.
- Replicate reported issues as needed for troubleshooting.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Advise end users and junior coworkers on application functionality and capabilities.
- Identify & automate various manual tasks.
Experience
- 4-6 years of experience with Oracle Demantra modules including Demand Management, Operations Planning and Predictive Trade Planning
- Well versed with the features of Demantra 7.3 onwards and integration
- Proficiency in Demantra and ASCP environment setup, functionality, integration, and ongoing support.
- Strong knowledge of Demantra configurations, data model, and integrations with other modules and systems
- Has experience in creating Demantra reports.
- Should be aware of creation of Integration Interfaces, data profiles, workflows in Demantra Business Modeler
- Has exposure to Oracle SCM or ASCP modules
- Experience of supporting clients on Demantra / Oracle EBS modules is mandatory.
- Experience of analyzing and resolving production issues and performing Root Cause Analysis is mandatory.
- Ability to write PL/SQL queries to debug is essential.
- Ability to develop test scenarios, support unit testing and user acceptance testing.
- Implementation experience would be an advantage but it not mandatory.
Skills
- Good communication skills, both written & verbal with ability independently handle conversations with client business users.
- Good analytical & trouble shooting skills and tenacity in problem solving.
- Should be an excellent team player.
- Ability to analyze & resolve medium complexity cases independently.
- Should be process oriented.
- Should have a customer centric approach towards any tasks assigned with ability to build strong working relationships with client stakeholders.
Additional Duties & Responsibilities
- This position is required to support clients in specific business hours.
- Resource will need to work in Australia Shift from 4 AM IST to 1 PM IST
Why Rimini Street
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Associate Support Engineer roles with real interview advice
What people at Rimini Street are saying
Associate Support Engineer salary at Rimini Street
reported by
12
employees
with 2-3
years exp.
₹5
L/yr - ₹6.1
L/yr
5%
more
than the average Associate Support Engineer Salary in India
View more details
What Rimini Street employees are saying about work life
based on 136 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Rimini Street Benefits
Submitted by Company
Implementing Minimum 4 Weeks of Fully-Paid Parental Leave for All Rimini Parents Condensed Work week flexibility Personalized Premium Healthcare for Your Unique Needs
Submitted by Employees
View more benefits 
Compare Rimini Street with
Oracle
Compare
SAP
Compare
Salesforce
Compare
IBM
Compare
Microsoft Corporation
Compare
Infosys
Compare
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Apisero
Compare
Actalent Services
Compare
Pitney Bowes
Compare
Cyber Infrastructure
Compare
TestingXperts
Compare
Softtek
Compare
Stefanini
Compare
GlobalStep
Compare
Credera
Compare
SpanIdea
Compare
Similar Jobs for you
Rimini Street Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
Rimini Street India Operations Private Limited
1st Floor, Tower A
Ananth Info Park, 39
Hi-Tech City, Madhapur
Hyderabad-500081, Telangana
India
Hyderabad / Secunderabad, Telangana
Share an Interview