Associate Support Engineer, EBS

The role of the Sr

Associate Support Engineer, Demantra is to provide exceptional support for Oracle eBusiness Suite SCM modules as part of our global Application Managed Services support team

Essential Duties & Responsibilities

Responsible for operations support for Demantra modules, including Month-End Close, Year-End Close activities

Responsible to develop ad-hoc SQL queries & analyze medium complexity data sets in response to Customer needs

Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems

Provide new or modified application configuration to resolve incidents

Provide support for Integration testing, User Acceptance Testing during Release cycles

Replicate reported issues as needed for troubleshooting

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Advise end users and junior coworkers on application functionality and capabilities

Identify & automate various manual tasks

Experience

4-6 years of experience with Oracle Demantra modules including Demand Management, Operations Planning and Predictive Trade Planning

Well versed with the features of Demantra 7

3 onwards and integration

Proficiency in Demantra and ASCP environment setup, functionality, integration, and ongoing support

Strong knowledge of Demantra configurations, data model, and integrations with other modules and systems

Has experience in creating Demantra reports

Should be aware of creation of Integration Interfaces, data profiles, workflows in Demantra Business Modeler

Has exposure to Oracle SCM or ASCP modules

Experience of supporting clients on Demantra / Oracle EBS modules is mandatory

Experience of analyzing and resolving production issues and performing Root Cause Analysis is mandatory

Ability to write PL/SQL queries to debug is essential

Ability to develop test scenarios, support unit testing and user acceptance testing

Implementation experience would be an advantage but it not mandatory

Skills

Good communication skills, both written & verbal with ability independently handle conversations with client business users

Good analytical & trouble shooting skills and tenacity in problem solving

Should be an excellent team player

Ability to analyze & resolve medium complexity cases independently

Should be process oriented

Should have a customer centric approach towards any tasks assigned with ability to build strong working relationships with client stakeholders

Additional Duties & Responsibilities

This position is required to support clients in specific business hours

Resource will need to work in Australia Shift from 4 AM IST to 1 PM IST