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Rimini Street

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4.1

based on 132 Reviews

16 Rimini Street Jobs

Primary Support Engineer, SAP

Rimini Street

4.1

based on 132 Reviews

4-5 years

₹ 8 - 17L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Primary Support Engineer, SAP

Rimini Street

posted 18hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Salesforce Consulting Oracle Medical Billing Order Management System

+ 4 more

Job Description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

We are actively seeking a Primary Support Engineer, SAP . This role is based in India.

About Rimini Labs India.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, if you are best of the best, you belong to Rimini . We are on a mission to contribute significantly to our Rimini ONE program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

The role of the Primary Support Engineer, SAP Logistics with SD/MM/PP module is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and S4 HANA environments.

Essential Duties and Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
Provide remote-based functional support training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice.
Develop application break fixes for critical product defects.
Create scripts to identify, analyze and correct data issues.
Manage one or more key assigned accounts as a technical/functional adviser
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
Collaborate with team members in a virtual team environment to extend field experience to different client situations.
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.

Additional Duties and Responsibilities

Other job-related duties and responsibilities may be assigned from time to time

Location Preference

India

Education

Bachelor Degree in Computer Science or related field or equivalent experience.

Experience

10+ years relevant SAP experience particularly with SAP SD/MM and PP modules. Hands-on experience supporting in Ecc/S4 Hana SAP systems.
Excellent communication skills are mandatory as this position will be speaking with customers directly. Knowledge of other modules SAP plant maintenance and WM is an advantage.
Working knowledge of Production planning/Sales and distribution and Logistics skill a must.
Experience in Sales and Distribution- Functional expertise- Configuration expertise in the areas of Order Management, Shipping, Billing, Pricing, Output determination, transfer of requirements, Availability check, Credit Management, Rebate Processing, Batch Management, EDI, Inter Company Business Process, Returns Processing, Procurement, Inventory , MRP/Pricing/Routines/Sales deal/Master data /MTO order processing/ Partner /Text/Output determination/Configuration of Order to cash cycle/Stock transport order/Intercompany / interfaces etc/Customer returns/Contracts etc.
Experience in Plant maintenance/Production planning and Material management -Functional expertise -Configuration / Enhancements / interfaces of all Plant maintenance processes and have a though understanding of complete flow of Plant maintenance /Material management and production module.
Ability to trouble shoot any kind of a problem across SD ,MM and PP module a must.
Hands on experience in implementing BADI,user exits/LSMW etc an added advantage
Experience in SAP Migrations to S4 HANA.
A track record of successful roles in several SAP implementation or upgrade projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
SAP certification(s) preferred
Knowledge of localizations: architecture, implementation and key functionality
Expertise with SAP R/3, ECC, S4 Hana, including full life-cycle implementation experience, configuration and administration of the application
Knowledge of Idoc and debugging skill set.
Demonstrable history solving complex problems across multiple modules.

Skills

Ability to communicate fluently in English. Additional languages welcomed.
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of SAP customization/extension methodologies
Excellent development skills using SAP toolset
Excellent interpersonal, presentation and communication skills - verbal written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

The best candidates will have extensive knowledge of SAP SD/MM/PP modules across releases (ECC and S4 HANA) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x ECC, Enterprise Portal 5.x, 6.x, 7.x4.x, NW 2004s, ECC, Netweaver 7.x,S4 Hana) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
Knowledge of SAP Industry Solutions would be an advantage
Knowledge of any Country Specific Solutions would be an advantage
A consulting background, while not mandatory, would be useful
Experience with localizations and global implementations would be an advantage

Preferred Language

Fluency in English any other language is an advantage.

Why Rimini Street

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company
- We dream big and innovate boldly.

Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https: / / www.riministreet.com / company / awards /