IT Field Services - PAN India

Dear Candidates,

We are hiring for the position of "IT Field Service", Kindly find below details.

Payroll Company Name                   : Rigved Technologies 

URL : (https://www.rigvedtech.com/)

Job Location                                     : PAN India

Experience Required                        : 2+Years 
Designation                                       : IT Field Service
Mode of Job                                       : Permanent 

Scope of Work

• The objective of this service is to provide technical field services support for desktop/laptop/ peripherals to diagnose and resolve user issues & to ensure smooth operation of Desktop/ laptop & IT peripherals.
  Antivirus client management (e-scan) & troubleshooting virus related incidents. Monitor the virus-related incidents & track till closure. Provide Timely and regular antivirus signature update on all desktops/laptops.
  Provide and manage first level support for audio video equipments, OS & office automation tools.
  Ensure that BEL users receive pre-configured desktop as per defined procedures, on site with standard image.
  Reloading of desktops/ laptops as per BEL policies & standards.
  Install standard software based on the user category classification and business requirement as defined and provided by BEL.
  First level support for client specific applications (connectivity and installation of applications)

• Helpdesk Services.
• The Helpdesk will serve as a single point of contact for all IT related incidents and service requests for the users from BEL. Provide Single Point of Contact (SPOC) to all users of BEL India's end-users call logging through email, voice, self-service.
• The Helpdesk will have LI level analysts.
• Analysts will receive and record all the incidents from users, assign category and priority for the call and issue a ticket no. to user for the incident in manage engine.
• LI service desk using remote support tools MS Teams will connect to the end-user's desktop/ laptop and analyze and troubleshoot the problem till closure.
• If required, analysts will assign calls to L2 field support for resolution or vendors, or application team based on issue type and diagnosis.
• Upon resolution of the issue, tickets are closed after user confirmation.
• Knowledge base will be updated after incident closure.
• For any vendor related issue, the Service desk will coordinate with concerned vendors.
• Service desk will update user about the call status.
• Service desk will provide various periodic MIS reports as per schedule which will include: - Daily pending call reports, open call report, carry forward calls, resolution report with solution details, server uptime, and server usage report.

INTERESTED CANDIDATE CAN SHARE RESUME ON anshu.baranwal@rigvedtech.com

Anshu Baranwal | HR - Senior Talent Acquisition Specialist

+91 9228148381

Email:

anshu.baranwal@rigvedtech.com