Customer Service Representative

Responsibilities:
Respond to customer inquiries via phone, email, or chat.
Resolve customer complaints and escalate issues as needed.
Provide product information and technical support.
Process orders, returns, and exchanges.
Maintain customer records and track interactions.

Qualifications:
High school diploma or equivalent; some college preferred.
Proven experience in customer service.
Excellent communication and problem-solving skills.
Ability to handle stressful situations with empathy and professionalism.
Strong computer skills and familiarity with CRM software.