Customer Service Representative

Job Responsibilities:
Handle customer inquiries and resolve issues promptly through various communication channels (calls, emails, chats).
Provide accurate information about products or services to customers.
Maintain a positive and empathetic attitude towards customers at all times.
Document customer interactions, complaints, and solutions in the system.
Follow up on customer inquiries to ensure resolution and satisfaction.
Collaborate with internal teams to address customer needs and improve services.
Identify customer trends and provide feedback to enhance service delivery.
Meet or exceed customer service performance metrics, including response time and satisfaction scores.