ERP Specialist - Customer Support Representative

Job Title: Sr. Customer Support Representative / Subject Matter Expert

Company Name : Rhysley Private Limited
Company Website : https://www.rhysley.com/
Brand Website : https://www.mehar.com/india
ERP Website : https://www.smarterp.work/

Location: 700AA, SRS Tower, Sector 31, Faridabad – 121003
Job Type: Full-time | 6 Days Working | Day Shift
Working Days : 6 Days (Rotational Week Off)

About the Role:
We are seeking an experienced Senior Customer Service Representative (Sr CSR) who will play a key role in driving our B2B sales and software support initiatives within the Apparel Industry. This role requires a unique blend of strong sales acumen, exceptional customer service, and deep understanding of industry-specific software solutions. The ideal candidate will have a proven track record in the apparel sector with a focus on B2B relationships and technical support for software products.

Key Responsibilities:

1. B2B Sales:
• Build and manage strong relationships with business clients in the apparel industry.
• Drive sales growth by identifying new business opportunities, prospects, and markets.
• Maintain and expand existing customer accounts through proactive engagement and understanding of their business needs.
• Coordinate with cross-functional teams to ensure seamless onboarding and service delivery to clients.
• Meet or exceed sales targets and KPIs related to B2B sales.
2. Software Sales & Support:
• Promote and sell industry-specific software solutions to new and existing business clients.
• Provide in-depth demonstrations and explanations of software features and benefits to clients.
• Offer technical assistance, troubleshooting, and support for software-related inquiries and issues.
• Work with the product team to provide feedback and suggest improvements based on client input.
• Assist clients with software training, onboarding, and ongoing support to ensure effective use of the tools.
  
3. Customer Service Excellence:
• Serve as the primary point of contact for B2B clients, addressing concerns, inquiries, and ensuring satisfaction.
• Resolve complex issues and provide timely resolutions for any client-related problems.
• Provide consistent and professional support through various communication channels including phone, email, and chat.
• Document customer interactions and technical issues in the CRM system.
  
4. Collaboration & Reporting:
• Collaborate with internal teams (sales, marketing, technical support) to develop solutions and improve client experience.
• Generate reports on sales activities, customer feedback, and software performance.
• Identify trends and proactively suggest improvements to internal processes or product offerings.

Qualifications:

• Experience:
• Minimum 5 years of experience in a customer service role with a focus on B2B sales and support.
• Prior experience in the apparel industry would be an added advantage.
• Strong experience with software sales and providing technical support for software products.

• Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a solution-oriented approach.
• Ability to manage multiple accounts and priorities efficiently.
• Proven ability to meet sales targets and achieve growth within existing accounts.
• Knowledge of industry-specific software tools (e.g., ERP, CRM) preferred.

• Education:
• Graduated, Post Graduated
  
• Technical Skills:
• Proficiency in CRM software, sales tracking systems, and Microsoft Office Suite.