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Engaged Employer

Rhysley Private Limited

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3.6

based on 89 Reviews

38 Rhysley Private Limited Jobs

Sr. Customer Support Representative/ Subject Matter Expert

Rhysley

3.6

based on 89 Reviews

5-7 years

Faridabad

1 vacancy

Sr. Customer Support Representative/ Subject Matter Expert

Rhysley Private Limited

posted 28d ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service ERP Systems Apparel Industry CRM B2B Sales Software Sales

+ 2 more

Job Description

B2B SalesCRM & ERP sales & SupportExcellent Communication

Company Profile: www.rhysley.com

Brand Online Site: https://www.mehar.com/india

Position Profile: Sr. Customer Support Representative/ Subject Matter Expert

JobTitle: Sr. Customer Support Representative / Subject Matter Expert

CompanyName: Rhysley Private Limited

Company Website : https://www.rhysley.com/
Brand Website : https://www.mehar.com/india
ERP Website : https://www.smarterp.work/

Location:700AA, SRS Tower, Sector 31, Faridabad - 121003

Job Type: Full-time | Day Shift

WorkingDays: 6 Days (Rotational Week Off)

About the Role:

We are seeking an experienced Senior Customer Service Representative(Sr CSR) who will play a key role in driving our B2B sales and softwaresupport initiatives within the Apparel Industry . This role requiresa unique blend of strong sales acumen, exceptional customer service, and deepunderstanding of industry-specific software solutions. The ideal candidate willhave a proven track record in the apparel sector with a focus on B2Brelationships and technical support for software products.

Key Responsibilities:

B2B Sales:

Build and manage strong relationships with business clients in the apparel industry.
Drive sales growth by identifying new business opportunities, prospects, and markets.
Maintain and expand existing customer accounts through proactive engagement and understanding of their business needs.
Coordinate with cross-functional teams to ensure seamless onboarding and service delivery to clients.
Meet or exceed sales targets and KPIs related to B2B sales.

Software Sales & Support:

Promote and sell industry-specific software solutions to new and existing business clients.
Provide in-depth demonstrations and explanations of software features and benefits to clients.
Offer technical assistance, troubleshooting, and support for software-related inquiries and issues.
Work with the product team to provide feedback and suggest improvements based on client input.
Assist clients with software training, onboarding, and ongoing support to ensure effective use of the tools.

Customer Service Excellence:

Serve as the primary point of contact for B2B clients, addressing concerns, inquiries, and ensuring satisfaction.
Resolve complex issues and provide timely resolutions for any client-related problems.
Provide consistent and professional support through various communication channels including phone, email, and chat.
Document customer interactions and technical issues in the CRM system.

Collaboration & Reporting:

Collaborate with internal teams (sales, marketing, technical support) to develop solutions and improve client experience.
Generate reports on sales activities, customer feedback, and software performance.
Identify trends and proactively suggest improvements to internal processes or product offerings.

Qualifications:

Experience:

Minimum 5 years of experience in a customer service role with a focus on B2B sales and support.
Prior experience in the apparel industry would be an added advantage.
Strong experience with software sales and providing technical support for software products.

Skills:

Excellent communication and interpersonal skills.
Strong problem-solving abilities and a solution-oriented approach.
Ability to manage multiple accounts and priorities efficiently.
Proven ability to meet sales targets and achieve growth within existing accounts.
Knowledge of industry-specific software tools (e.g., ERP, CRM) preferred.