FIS Hiring For Project Senior Manager-BPO (Pre-Sales)

Role & responsibilities

What you will be doing:

• Work closely with the GBPO teams and LOBs to close the presales requirements
• Respond to customer inquiries and issues via emails with a high degree of expertise and as per GBPO requirements
• Provide in-depth and accurate information about GBPO products and services to customers, catering to their specific needs and concerns.
• Ensure a superior pre sales response through outstanding communication and advanced problem-solving skills
• Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in presales support
• Identify and consistently measure programs and deliverables against key performance metrics (KPIs)

What you bring:

• Excellent verbal and written communication skills in English
• 5-7 years of experience in BPO presales service, specifically in handling US and UK customers
• Strong interpersonal skills with the ability to empathize and understand complex customer needs
• Detail-oriented with excellent multitasking and organizational abilities, managing high-volume inquiries
• Proficiency in customer service software, CRM systems, and advanced computer skills
• Prior experience in pre- sales is a valuable asset in this role
• Financial services industry knowledge and/or large tech company experience is preferred
• Relationship builder with proven ability to work with senior business leaders and executives
• Ability to work collaboratively in a fast-paced team environment and across all organizational levels where flexibility, collaboration and adaptability are important
• Ability to successfully overcome obstacles and attention to detail

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Looking for candidates with good expereince into BPO transition ONLY (Senior Manager ). Worked with budgeting, Pre-Sales, RFP, Vendor Management

Ready to work in US shifts (Mon to Fri)

currently Work from Home.

Interested canddiates can send their CV to esther.karkada@fisglobal.com