Support Engineer

Job Overview

We are seeking a highly skilled and motivated Application Support Engineer to join our support team. The ideal candidate will have a strong background in C# programming, excellent problem-solving skills and a passion for providing top-notch customer support. As a Support Engineer, you will play a crucial role in assisting our clients with technical issues, resolving software-related problems, and ensuring the smooth operation of our products.

Responsibilities

• Provide technical support to clients via various channels such as email, phone, and live chat.
• Diagnose and troubleshoot issues related to our C#-based software applications.
• Collaborate with the development team to identify and resolve complex technical problems.
• Create and maintain detailed documentation on troubleshooting procedures and solutions.
• Assist in the testing and quality assurance of new software releases.
• Communicate effectively with clients to understand their technical issues and provide timely resolutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience working in C# Development or in a similar role
• Strong understanding of C# programming language and .NET framework.
• Excellent problem-solving and debugging skills.
• Exceptional communication and interpersonal skills.
•  Ability to work independently and collaboratively in a team environment.
• Prior experience in customer support or technical support is a plus.
• Familiarity with software development methodologies (e.g., Agile) is an advantage.
• Should have knowledge of database (e.g. SQL,MySQL,Oracle)