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Customer Success Manager - Cloud
IBM
posted 2d ago
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Key skills for the job
Job Description
Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure.
Lead discussions and manage customer’s commitment based discounts across all savings instruments.
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
Perform analysis and present regular operational reviews to customer & Apptio leadership
Collaborate with an internal global team to grow a strategically important part of the Apptio business
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Overall, 5+ years of industry experience.
Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900
Plan, execute and track new and existing customers Cloud Savings Program across CSP's .
Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)
Track record of increasing FinOps maturity
Demonstrated ability to break down complex problems into sub-tasks and track outcomes
Experience in customer-facing roles such as consulting, customer success or equivalent experience
Lead discussions and manage customer’s commitment based discounts across all savings instruments.
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
Perform analysis and present regular operational reviews to customer & Apptio leadership
Collaborate with global team to grow a strategically important part of the Apptio business
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts
Preferred technical and professional experience
Employment Type: Full Time, Permanent
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What people at IBM are saying
Rating based on 2 Customer Success Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Good team, place and environment
- Salary - Excellent
I wouldn’t say much about dislikes
Customer Success Manager salary at IBM
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