US Mortgage Process Manager

Core Responsibilities:
1. Expertise in US Administrative Structures: Lead the team in understanding administrative frameworks across counties, cities, municipalities, towns, and townships in the US.
2. Property Tax and Lien Mastery: Oversee the calculation and collection of property taxes, including assessment methods, payment procedures, and lien processes.
3. Lien Management: Ensure proficient handling of property liens, including obtaining lien payoffs, clearing liens, and mitigating their impact on property sales.
4. Government Website Navigation: Guide the team in effectively navigating government portals to retrieve crucial information on permits, code enforcement, utilities, and property taxes.
5. Stay Updated on Regulations: Monitor changes in website layouts and content to maintain accuracy and efficiency in information retrieval.
6. Code Violations & Permits: Manage code violations, understand their effect on property ownership, and implement strategies for resolution. Oversee the distinction between open and expired permits.
7. Utility Management: Oversee the understanding of utility services in US homes and the billing processes for both public and private utility providers.
8. Team Leadership: Provide guidance, mentoring, and management to the team, ensuring effective execution of tasks and continuous professional development.

Essential Skills
Strong verbal and written communication skills with fluent English and an accent that is easily understood by American clients.
Proven ability to communicate effectively with government officials, property owners, and stakeholders to resolve lien-related matters.
Proficiency in using online research tools and computer software for data collection and management.
Exceptional organizational skills with strong problem-solving abilities.
Detail-oriented with the capability to manage multiple tasks and projects concurrently.

Desired Skills
Prior experience managing municipal lien projects or working with US property liens and local government entities.
Knowledge of permit search, code & real estate transactions, particularly as they relate to liens and tax procedures, is a strong advantage.

Shift timings: 6:30 pm to 3:30 am IST