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Engaged Employer

ReWise Analytics & Technologies

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3.5

based on 40 Reviews

5 ReWise Analytics & Technologies Jobs

Client Account Manager

REWISE ANALYTICS & TECHNOLOGIES PRIVATE LIMITED

3.5

based on 40 Reviews

5-7 years

Pune

1 vacancy

Client Account Manager

ReWise Analytics & Technologies

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Coding Data Analytics Customer Service Salesforce Logistics Hospital Administration

+ 4 more

Job Description

Client Account Manager is an exciting opportunity for candidates with a positive attitude, uplifting spirit, and a great personality. If you have experience in logistics customer service, the demands of shipping to major retailers, and the use of related technology we would love to hear from you!

Responsibilities : The Client Account Manager will provide day-to-day management for clients who ship orders to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services. Other duties include:

Cultivating client relationship with day-to-day contacts.
Providing ongoing client/relationship management support by participating in quarterly business reviews.
Empowering clients on self-service and best practices via training and documentation.
Handling all aspects of relationships with our client and their customers, including responding to phone and email inquiries in a timely manner.
Liaisoning with internal departments to ensure customer needs are met.
Monitoring daily orders carefully to help ensure service is made.
Coordinating with warehouse teams regarding servicing client accounts & order fulfillment processes
Updating routing requirement documentation & dedicated processes for each customer
Managing inventory control and order fulfillment computer systems, error processing/ reporting/remediation, daily reporting
Researching and communicating transportation options and costs to clients
Providing client requested reporting
Investigating potential chargebacks
Reporting customer returns, returns to vendors, etc.
Other administrative functions as needed

Qualifications: The job requires 5-7 years of customer service 3PL experience for managerial position. Hands-on computer knowledge, excellent verbal/written English communication skills. Great attention to detail and excellent time management.

Additional requirements:

Computer experience and strong MS Excel skills is a must, as candidate will work directly with both front-end and back-end computer systems.
M.B.A (Operations) would be an advantage
1-2 years of warehouse experience strongly preferred.
Salesforce experience strongly preferred.
Beauty, apparel, or related consumer product industry client service experience a PLUS.
Strategic thinker with exceptional analytical skills.
Great communicator with exceptional customer service skills.
A great attitude and great work ethic are an absolute must

Employment Type: Full Time, Permanent

Read full job description

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