Salesforce Developer - Commercial Applications (Bangalore)

As a key member of our IT support team, the Salesforce Developer Commercial Applications will play a crucial role in rolling out and supporting Warranty, Dealer Portals and other CRM solutions for our REV sites. This position will be a key team member in the rollout of strategic and tactical projects on Salesforce Sales, Service and Experience cloud platforms for across all business units of REV. This position will be actively involved in the full cycle of the project and participate in the business process design, system setup, testing, user training and ongoing support. This is an offshore position located in Bangalore, India. Work in shifts with overlap of a few hours with the US Eastern time zone from our Bangalore, India office, to provide coverage and transition with IT team members in the US. Occasionally travel to US to support our various REV sites (Ocala, FL, Decatur, IN).

Essential Duties and Responsibilities:

Development of CRM, Warranty and Salesforce solutions:

Understand and Manage CRM need for Commercial Apps:

• Deep understanding of Salesforce Objects, workflows and processes in Sales, Service, Partner community and Automotive cloud.
• Become a key subject matter expert on Rev business solutions.
• Analyse business processes, gather requirements, and design/configure Salesforce platform solutions.
• Collaborate with cross functional teams to implement new functionality while establishing knowledge transfer and support structures.

Product Configuration and Support:

• Manage tickets and support products, troubleshoot issues and work with end users.
• Work with Product Management, Engineering, and Sales teams to translate business and product requirements into CRM tools, reflecting best practices and minimal customizations.
• Maintain applications and procedures to ensure data security and efficient resource utilization.
• Perform schedules SOX audit tasks to meet company guidelines.

Project Management and Implementation:

• Collaborate with business users and vendors to execute projects.
• Ensure successful project upgrades within specified timeframes and budgets while meeting business needs.
• Analyse business processes, gather requirements, and design/configure Salesforce solutions.
• Collaborate with vendors to implement new functionality while establishing knowledge transfer and support structures.

Documentation and Training:

• Create documentation for tool setup and standard operating procedures.
• Train selected support team members so they can manage the tool independently, so tool can be sustainable.

Key IT Lead in Warranty Implementation:

Warranty Solution Implementation:

• Actively participate in implementing the warranty solution for the recreational business in Decatur, Indiana.
• Collaborate with business users and vendors to configure applications according to business needs.
• Work on the interface between the solution and D365 F&O during the implementation rollout.

Testing and Troubleshooting:

• Assist users and vendors during testing, conversion, and implementation phases.
• Analyse problems and troubleshoot solutions as needed.

Standard Operating Procedures:

• Document standard operating procedures and guidelines for future sites to set up and configure the product.

Required Knowledge, Skills, and Abilities:

• Ability to implement and lead the solution design for automating the configuration of specialty vehicles by developing configuration models and rules, product extensions, initial design of interfaces, etc.
• Strong technical and functional proficiency in Salesforce development and administrative tasks.
• Technical skills including application development, application server and database knowledge.
• Comfortable travelling to business sites and working with teams to complete implementations.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Basic programming skills to pull data out of system, SQL, HTML. Microsoft .net , Java is a PLUS.
• General knowledge of network, PC operations system, network hardware, protocol, and standards

Education and Experience:

• Engineering or Computer Science Degree.
• 3-7 years experience working in a complex manufacturing business.
• Excellent working knowledge of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• Able to write SQL queries to pull data out of system.
• Technical skills that involve development of a BOM (bill of materials application development) with acute attention to detail.
• Experience with software development lifecycle, AzureDevOps experience, a plus.

Physical Demands:Azure DevOps

• Must be able to communicate telephonically and electronically with team members and customers.
• Must be able to hear/understand/speak with team members at all levels within a diverse workforce.
• Must be able to walk/climb to a variety of primary work locations, including the ability to travel by air/auto to remote sites.
• Must be able to work in front of a personal computer for extended periods of time.
• Must be able to lift documents/work materials up to 30 pounds in weight.

Work Environment/Conditions:

• Comfortable travtravelingelling to business sites and working with teams to complete implementations.
• Work in shifts with overlap couple of hours with the US time zone from our Bangalore, India office to provide coverage and transition with IT team members in the USA.
• The majority of the work is conducted in an office setup connecting on network to manage/administer the applications.
• This position may involve working in our manufacturing plants when managing IT technologies that are supporting our manufacturing operations.