Cloud Support Engineer For Office 365 & Google Workspace

Role & responsibilities

Microsoft Office 365

1. Provide tier 2/3 support for Office 365 issues, including email, OneDrive, SharePoint, Teams, and other Office 365 applications.
2. Manage and troubleshoot Office 365 services, ensuring optimal performance and security.
3. Assist in the deployment of Office 365 services.
4. Configure and manage security settings and policies within Office 365.
5. Monitor and manage Office 365 usage and performance using administrative tools and reports.
6. Provide support to end-users on Office 365 features and best practices.
7. Collaborate with IT team members to resolve complex technical issues.
8. Document support processes and maintain knowledge base articles.
9. Stay up-to-date with the latest Office 365 features, updates, and best practices.

Google Workspace

1. Google Workspace (Advanced knowledge of Gmail and comprehensive knowledge of all other core G Suite apps).

2. Google Cloud Directory Sync.

3. Message routing and associated troubleshooting.

4. Message Hygiene Technologies and SPF, DKIM, and DMARC.

5. Configuring and troubleshooting email transport technologies (DNS, SMTP, IMAP4, POP3, etc and associated desktop and mobile clients.

6. Planning and execution of email migrations.

7. Spam and phishing outbreak response and mitigation.

8. Mobile devices and Mobile Device Management technologies.

9. Ability to configure and troubleshoot syncs between AD and Google.

10. Ability to assist 2nd Line Support as required.

11. 2-3 years of Messaging support ideally on multiple platforms.

12. E-mail Monitoring, Messaging System health monitoring.

13. Provide On-call Support as and when required.

14. Plan and Execute Change requests as per plan

Preferred candidate profile

1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. 0 to 2 years of experience in IT support, with focus on Office 365 administration.
3. Strong knowledge of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
4. Experience with Office 365 deployment.
5. Proficiency in PowerShell scripting for Office 365 administration.
6. Familiarity with security and compliance features in Office 365.
7. Excellent troubleshooting and problem-solving skills.
8. Strong communication and interpersonal skills.
9. Ability to work independently and as part of a team.

• Should have  of Enterprise Messaging support ideally on multiple platforms
• Should have experience working as a manager and team lead
• Should know how to manage employees and customer
• Bachelor's Degree in Telecommunications, Engineering or related discipline, or equivalent experience.
• Prior experience in a 24x7x365 operations environment
• Should have knowledge of trouble ticketing tools.
• Should have a good understanding of ITIL processes.
• Ability to interact with enterprise-level customers.
• Strong technical leadership and troubleshooting skills.
• Being able to develop relationships with customers to effectively understand priorities and drive technical recommendations and solutions.
• Passionate about delivering the ultimate customer experience.
• Demonstrated professionalism in resolving customer issues.
• Success at working in a team environment where a customer-obsessive culture is paramount.
• Good written & verbal communication Multiple Language added advantage

Perks and benefits