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Reuters

Compare

4.0

based on 5 Reviews

116 Reuters Jobs

Site Reliability Engineer

Reuters News Agency

4.0

based on 5 Reviews

2-3 years

Mumbai, Hyderabad / Secunderabad

1 vacancy

Site Reliability Engineer

Reuters

posted 4d ago

Job Role Insights

Key skills for the job

Customer Service Python Computer Networking Automation Testing Linux Administration Windows System Administration

+ 4 more

Job Description

Thomson Reuters is seeking a Site Reliability Engineer to join our Service Management, Technology team. This role calls for an individual who is capable of analyzing customer problems of various complexity and assessing the scope of impact, while ensuring mitigation of customer impact of issues and execution of work arounds. Willingness to learn is an important aspect of this position.

About the Role:

Identify options for problem resolution and initiates action
Engage others as appropriate and escalates as required
Liaise with various application development and content teams, customer service teams, and other software and hardware support teams.
Proactively monitor production and nonproduction environments and/or applications
Provide input for technical plans and solutions.
Conduct root cause analysis and correlation of other system and/or application problems of high complexity.
Collaborate on project planning sessions with team members where there are projects within the scope of the support team.
Develop, configure, or support tools for system monitoring and/or troubleshooting.
Develop software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.
Carry out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business.
Provide ongoing maintenance of either mainframe or client/server applications or tools, depending upon projects with which previously have experience.

About You:

2-3 years of experience in a relevant role/position (DevOps Engineer, Cloud Engineer, Systems Administrator etc)
Strong experience with Python
Proficiency with Datadog, PowerShell, Linux Command, Line (Bash)
Practical experience with Azure or AWS and Windows
Skilled in capacity analysis, troubleshooting, networking
Bachelors degree in relevant field
Experience with Cloud Automation is a plus

Whats in it For You

Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.