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Director - Digital Product Management
Resy
posted 7hr ago
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Job Description
The EMM platform is going through a multi-year modernization journey and is a big bet for the organization.
Privacy platforms These platforms include solutions for data retention, data deletion and privacy event notifications.
Key Responsibilities:
- Own the Smart Monitoring platform, Enterprise Model Manager and Privacy platforms end-to-end.
- Create vision for the platforms. Develop and communicate strategy and roadmap that aligns with the American Expresses and GRC s goals, and user needs.
- Manage execution by building and prioritizing the feature backlog according to defined metrics including business value, return on investment, and job size.
- Conduct market research, user research, and data analysis to identify user problems, validate hypotheses, and measure outcomes.
- Understand and apply new trends and competitive best practices into product roadmap and requirements.
- Partner with Business and Technology teams across American Express to understand and support new and innovative ways of achieving the product strategy
- Establish and track key performance indicators and success metrics for the product portfolio.
- Communicate product updates, progress, and results to internal and external audiences, including senior leadership, customers, and partners.
- Lead and manage a team of product managers, setting clear expectations, providing feedback, and enabling their professional growth.
- Drive a culture of innovation, experimentation, and customer-centricity within the product team and the organization.
Minimum Qualifications
- Minimum 10 years of overall experience At least 5 years of product management/ownership experience in a leadership role related to a platform or products at financial services or technology companies
- Must have a product mindset the successful candidate must be able to develop a clear vision for the platform, while paving the way that is full of ambiguity, to realize the vision. Should be adept at dealing with uncertainty, taking a balance approach to developing solutions that leverage intuition and data
- Exceptional analytical, strategic, and problem-solving skills, with the ability to use data and user feedback to drive decision making.
Well-versed with the product management lifecycle from concept to launch and beyond
Experience working with software engineering teams in a scaled agile setup, with a strong ability to translate product requirements succinctly and ensure technology deliverables are built with high quality
Experience in working on large scale modernizations or transformation of complex platforms/products.
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- Experience as a leader with a strong sense of urgency. A strong natural leadership style that moves people to take action, motivates, and inspires excellence
- Demonstrated leadership managing multiple direct reports in multiple geographic locations
- Manage stakeholders across American Express. Demonstrated ability to achieve results in a matrixed organization structure, interfacing with various business units and staff groups in addition to coordinating the efforts with teams like Software Engineering
- Excellent communication skills and ability to synthesize and articulate complex concepts experience in presenting effectively to business partners and senior executives
- Engineering, Business, or technical degree required; MBA or advanced degree preferred; PMP/SAFe POPM certification desired
- Experience building risk management platforms or AI/Machine learning Platforms is a plus
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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Director, EDDS Control Management Testing & Monitoring
6-11 Yrs
Gurgaon / Gurugram
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