Senior Manager-Control Management

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.

GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

Purpose of the Role:

Reporting into the Director - GCS Control Management COE - India, this Band 35 position will support to effectively Conduct Risk Monitoring and related activities for GCS Customer Facing Colleagues.

Job Responsibilities:

Among the specific responsibilities, this role will include:

Managing the end-to-end Conduct Risk Monitoring process for GCS Conduct Risk monitoring team which includes maintaining high standards of accuracy around monitoring with no compromise on controls, meeting SLA deliverables, regular calibrations with quality assurance team and ongoing training of testers including customized trainings basis identify themes and trends.

Partner with key stakeholders (Business, Compliance, Business Conduct Program team) for Monitoring and Business Conduct related matters.

Serve as Subject Matter Expert (SME) for Conduct Risk Monitoring and for any reviews / audits related to Business Conduct Program.

Effectively managing, leading & motivating the testing team, dedicated to performing the Conduct Risk monitoring (including emails, calls & SF notes) for GCS Customer Facing Colleagues.

Assist in design and maintenance of Business Conduct Program, ensuring programs are being carried out timely and accurately.

Support risk management practices within the business

Support sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications/Prior Experience:

Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests

8+ Years leadership experience in Risk Management, Operations or Compliance related roles.

Tenured People leader (in direct capacity)

Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners

Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.

Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction.

Excellent project management, communication, and interpersonal skills

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Pref erred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt. , or related field; advanced degrees (e. g. , MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

Business Conduct Program and Monitoring activities

Providing identification of operational risks throughout business processes and systems

Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing

Communicating and ensuring understanding and adherence to operational risk procedures and standards

Manage the operational risk exam management processes

Experience in financial services industry

Leadership Outcomes:

Set the agenda: Develop the strategy for the India COE in partnership with the OE Organization and leadership.

Lead with an external perspective, challenge status-quo and bring continuous innovation to our existing offerings.

Bring others with You: Partner with stakeholders within the OE organization to build and deliver an effective, sustainable, and scalable COE structure.

ORMCM

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities