Senior Analyst - Data Analytics

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the Global leader in the Corporate Payments Solutions space and continues to be an exciting and fast-growing business. To maintain success, accelerating sales and driving profitable growth are critical to the organization. The Sales Enablement, Pricing and Transformation (SPT) team is critical in supporting these objectives. Our Incentive Capabilities team is focused on powering GCS growth through the provision of new products which will enable new pricing constructs, enhance client incentive user journey, enhanced visibility & insights to support Sales and Account Development colleagues across the globe.

This position will support the development and implementation of analytical solutions, to provide consultative support to the GCS leadership team. The incumbent will also highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Capabilities, Technology, and Analytics teams to drive growth in the sales organization and contribute in One force setup & reporting.

Description

• This role will support the fast-accelerating GCS business.
• The role will require to establish governance and controls for sales practices in collaboration with operation excellence and compliance teams.
• Effectively engage with stakeholders to understand the business requirements.
• Partnership with Stakeholders and Business Partners to provide valuable insights to support leadership.
• Support sales organization growth by effectively managing sales portfolio.
• Drive Analytics and Insights through various data tools.
• Identify & implement various automation techniques to improve efficiency.
• Drive initiatives through project management.
• Driving resolution for escalations (if any).
• Stay focused on relationships, understanding business strategy and objectives.

Minimum Qualifications

Graduate/Engineering/Masters from a reputed university.

5 Years of experience Preferred Qualifications

Good knowledge of big data Salesforce

Looking for statistical and operational experience.

Behavioral Skills/Capabilities

Good communications and presentation skills

Key Responsibilities:

• Create and maintain next gen MIS that empowers Regional/Market GMs and executive SLT to make informed strategic decisions.
• Provide data support and analytical solutions to stakeholders and leadership using advanced analytics e. g. NLP, Clustering, segmentation, predictive modeling, and customer targeting techniques.
• Strengthen foundation by exploring bigdata platforms (CS, Lumi etc. ) for new tables/missing metrics.
• Partner and collaborate with multiple teams and create insights/MIS that will help stakeholders to understand overall performance.
• Craft a compelling PowerPoint narrative that effectively communicates your analysis to stakeholders, ensuring that it is easily comprehensible.
• Translation of complex analytical output into easily digested insights with clear recommendations
• Identifying opportunities for new automated & custom analytics solutions around all areas of the customer journey and servicing touchpoints.
• Develop advanced understanding of data sources and potential usage scenarios.
• Identify new technologies and capabilities that can advance and future proof analytical solutions.
• Analytical Thinking: Comfortable working with large quantities of data and have excellent analytical and problem-solving skills set

Minimum Qualifications

3+ years with relevant experience in Analytical/Modeling Skills with 2+ years in data modeling and MIS

Graduation/post graduation in Management, Economics/Statistics or related fields from top-tier institutes

Experience in big data query and analytical tool such as hive, Yellow bricks, MLS

Experience in visualization tools such as Tableau or Power Bi is preferred.

Strong analytical & problem-solving skills

Prior experience of working on SQL & Python

Excellent Communication and relationship-building skills

Demonstrated ability to work effectively

Integrate with cross-functional business partners worldwide

Experience working on Cornerstone, Lumi

Ability to drive results with strong thought-leadership

Extensive Exposure of MS tools advance MS Excel, PowerPoint, MS Access, Power Platform including Power BI

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities