Analyst-Risk Management

You Lead the Way. We ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Role Name: Reporting & Analytics

Function Description:

Global Services Group (GSG) brings together the company s external and internal servicing functions, and includes the below world-class organizations:

Global Servicing Network, which provides exceptional care to our external customers, and

Sales and Business Enablement, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement

Sales and Business Enablement (SABE) within GSG is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Consumer, Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.

Responsibilities:

• Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
• Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
• Understand complex operational systems and business intelligence tools, platforms for developing efficient , insightful products and offerings for customers
• Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
• Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
• Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights

Role Name: Reporting & Analytics

Purpose: Enable decisions & productivity across the enterprise by delivering best in class reporting, actionable insights & forecasts

Academic Background

Bachelors degree in Engineering

Post Graduate Degree in Engineering/Management

Past Experience

3-7 years relevant experience with excellent knowledge Reporting and Visualization tools

Preferred: Strong Experience in Python, Sql, Hive and Tableau

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Ensure timely & accurate delivery of reports and insights for teams by defining appropriate constructs & determining suitable approaches to build, publish and track business performance.
• Deliver business performance reporting & analytical data support to business units.
• Provide forward looking trends, predictions, triggers that enhance productivity.
• Automate and standardize reporting processes.

Leadership Outcomes:

• Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world s best customer experiences every day

Skills/Capabilities

Platforms

• Big Data Platforms: Cornerstone
• Visualization Platforms: Tableau
• Advanced MS Office Suites (Word, Excel, PowerPoint, Access)
• Amex Platform Knowledge: CS/ CODL

Preferred:

• Dashboard Creation

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Functional

• Understanding of sales business process
• Analytics & reporting domain experience

Technical

• Analytics & Insights & Targeting
• Python, SQL
• Basic Statistical Knowledge: Hive/ML techniques
• Advanced data manipulation & automation skills
• Data visualization
• Exposure to Big data environment & tools

Preferred:

• Predictive Analytics, Automation experience

Behavioral

Enterprise Leadership Behaviors

Learning agility

Agility

Resilience

Collaboration

Will to win