Senior Engineering Manager

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

• Oversees and ensures adherence to schedules, budgets, and quality standards.
• Coordinates IT delivery teams and both internal and external stakeholders.
• Plans and manages on a strategic level regarding LMS accounts and project tasks and identifies and manages risks.
• Acting as a point of contact for on-site employees in India regarding people management topics.
• P rovides technical management oversight for customer escalations.
• Coordinates strategic planning topcis for the delivery organization, aligned with Key Accountmanagement
• Acts as contact person for customers in collaboration with Key Account Managers
• E. g. Presenting cost impacts of delivery changes, like SLA adjustments, work location/work hours adjustments for roles, and additional resources to meet milestones.
• Resource and cost planning, including monthly updates on role planning, assigned individuals, and associated costs per delivery team.

Addresses content-related questions discussed between account management and the customer, such as effort estimations for CRs and scheduling, priority criteria adjustment for incidents.

• Acting as a stakeholder for product development topics, addressing requirements.
• Managing product customization for customer accounts in alignment with CTO guidelines.
• Gathering requirements for product development from each customer.
• Represents priorities in the product steering/product prioritization board with account management Skills
• Leadership competence: Motivating and leading interdisciplinary teams, delegating tasks and responsibilities, and constructively resolving conflicts within the team or with customers.
• T echnical competence: Understanding common IT infrastructures and technologies, and knowledge of specific technologies and applications used in projects/ customer accounts.
• Communication strength: Effectively communicating with various stakeholders (customers, developers, management), and presenting project content and results clearly and precisely.
• Analytical strength: Quickly understanding of complex dependencies and issues.
• Customer orientation: Understanding customer requirements and ensuring customer satisfaction by delivering high-quality results.
• Commercial competence: having a sound knowledge of efficient cost management and how to increase revenue

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities