Manager-Control Management

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company s payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GMNS is looking for a Manager of Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, GMNS Testing & Reporting will:

Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events

Proactively help identify areas of high-risk for intervention (e. g. , automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing

Provide additional identification of risks throughout business processes and systems (along with business process owners)

Review categorization of controls and map against risks and processes (e. g. , cross-BU process-control mapping)

Support risk management practices within the business

Review risk dashboards for ongoing monitoring

Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

3+ Years experience in operational risk management (e. g. , within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

Strong project management, communication, and interpersonal skills

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferre d Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt. , or related field; advanced degrees (e. g. , MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

Providing identification of operational risks throughout business processes and systems

Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

Enhancing risk assessments and associated methodologies

Reviewing independent control monitoring, including identification of control improvements

Identifying areas of risk for intervention, including conducting independent quality assurance and process testing

Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

Experience in financial services industry

ORMCM

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities