Senior Manager-Digital Product Management

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Functional Description:

The Global Operational Risk & Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management. One such platform is CADENCE that leverages high technology, automation, and data science to assess Customer Risk Scores.

Roles & Responsibilities:

We are seeking a Senior Product Manager to become part of our global team. This is a team that of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express Risk Management function.

This position is within the newly formed GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Senior Product Manager position will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the Global Risk and Compliance organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

Own the platform/product or EPICs end-to-end.

Collaborate with business partners and colleagues in defining vision, strategy and roadmap

Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.

Collaborate with engineering partners in defining system architecture and design and detailed work plans

Be a storyteller and clearly articulate the why, what, and how of the product or feature

Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements

Maintain an active product backlog that closely aligns with the strategy and roadmap

Translate software product roadmap into minimum viable product iterations.

Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.

Own and accept all user stories or features for assigned scrum team or capabilities

Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues

Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.

Anticipate program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery

Understand and apply new trends and competitive best practices into requirements and team method of work

Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps

Champion, support and implement agile principles.

Lead and mentor product managers in aligning roadmap and user stories into the Backlog

Minimum Qualifications:

7+ years of Product Management experience driving product implementation in an iterative approach

A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset

Must have the ability to connect the dots between different requirements of different stakeholders

An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles

Experience managing multiple products/EPICs and building relationships

Proven track record in defining winning product constructs and delivering a product vision and roadmap

Ability to push the boundaries of existing technologies and processes

Strong leadership with the ability to influence others through relationships without authority

Must possess a growth mindset and creative thinking skills

Have the aptitude to zoom in to the lowest level of details and zoom out describing vision and strategy

Must have the ability to translate problem statements and opportunities into compelling presentations using data as the foundation

Have intellectual curiosity and be a quick learner

Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities

Bachelor s Degree in related field required; advanced degree in Business or Engineering preferred

At the core of Product Management, every member of our team must be able to

demonstrate the following technical, functional, leadership and business core competencies,

including:

Strategy Formulation

Business Analysis

Business Case Development

Agile Practices

Technical acumen and knowledge

Adaptive Communication

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities