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Incident Management
Response Informatics
posted 2mon ago
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Fixed timing
Key skills for the job
Job Description
Overseeing the incident management process and team members involved in resolving the incidents working towards continuous improvement (reducing MTTR, Quality Escapes, etc..).
- Responding to a reported service incident, initiating the incident management process, restoring service, and identifying the root cause.
- Prioritizing incidents according to their urgency and influence on the business.
- Managing and producing documents that outline incident protocols such as how to expeditiously handle cybersecurity threats or how to correct server failures, and specific failures in application and/or business processes.
- Collaborating with the incident management and application teams to ensure that all protocols are diligently followed.
- Logging all incidents and their resolution to see if there are recurring malfunctions.
- Adjusting the incident management process as required to ensure its effectiveness.
- Communicating with upper management if major issues are found in the IT system.
- Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks
Incident Manager Requirements
- At least three years experience working in IT service management, or a similar role.
- Strong knowledge of IT service management software including ITIL.
- Experience working with IT systems and software such as ServiceNOW, Logic Monitor, etc...
- Solid knowledge of programming languages, such as SQL, Java, C++, and Scala.
- Excellent managerial skills and ability to collaborate with team members.
- Ability to analyze a high volume of technical data and work in a fast-paced environment.
- Strong problem solving, analytical, and time management skills.
Employment Type: Full Time, Permanent
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based on 24 employees
Strict timing
Monday to Friday
No travel
Day Shift
Response Informatics Benefits
Job Training 
Soft Skill Training 
Work From Home 
Health Insurance 
Team Outings 
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