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291 Response Informatics Jobs
Deputy Manager(Direct channel)
2-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Deputy Manager(Direct channel)
Response Informatics
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Maintain Customer Relationship
- Build sustainable relationships and trust with customer via open and interactive communication
- Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the
- business plan
- Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)
- Perform annual protection review calls as per the timelines
- Campaign Calling
- Perform Segmented product based campaigns including GLIP, SWP, FWP and others
- Ensure that the customers are aware of the offering and do not have any confusion regarding the same
- Perform Service Request Calls
- Keep records of customer interactions, process customer accounts and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to
- ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools
- Identify and assess customers needs to achieve satisfaction
- Essential qualifications and experience:
- Certifications in Financial markets Like - AMFI / CFP , Gender Female (Preferred)
- Minimum 3 Yrs. of experience in selling multiple financial products to affluent and HNI customers
- Competence required:
- Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication,
- Customer centricity, Experience in sales verticals dealing with HNI customers
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Day Shift
Response Informatics Benefits
Job Training 
Soft Skill Training 
Work From Home 
Health Insurance 
Team Outings 
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