The Supervisor is responsible for managing a team of technicians and delivering quality services and service excellence through them.
The incumbent will report to the Branch Manager/Operations Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
GENERAL DUTIES & RESPONSIBILITIES
Manage a team of technicians and deliver Service Excellence through a team.
Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.
Ensure the customers hygiene needs are met by pest control/ Hygiene technicians by recommending appropriate solutions
Support technicians through training, coaching and field accompaniment
Oversee the resourcing, deployment and development of technician
Ensure the teams are complying with the latest Health & Safety, Environmental and Pesticide usage regulations
Support in preparing various reports for internal and external customers
KEY DELIVERABLES
Efficient & effective execution of contractual obligations
Technicians training, coaching and field accompaniment