Assistant Branch Manager

Good experience in Operations, Team handling, Corporate Customer handling (sales knowledge)

Key Responsibilities:

• Oversee daily operations to ensure efficiency and compliance with company policies.
• Ensure smooth functioning of all processes, including cash handling, account management, and customer service.
• Monitor key performance indicators (KPIs) to achieve operational targets.
• Supervise, mentor, and guide branch staff to enhance productivity and service quality.
• Conduct regular training sessions to enhance team skills and knowledge.
• Manage performance reviews and provide constructive feedback.
• Develop and maintain relationships with corporate clients to drive business growth.
• Address corporate client needs effectively and provide tailored solutions.
• Collaborate with internal teams to ensure seamless service delivery for corporate customers.
• Assist in achieving sales targets by supporting the team in cross-selling and upselling products/services.
• Identify business opportunities and work on strategies to increase revenue.
• Drive customer acquisition and retention through exceptional service and engagement.