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217 Rentokil Pest Control Jobs
Service Planner - Bangalore East
1-3 years
Bangalore / Bengaluru
1 vacancy
Service Planner - Bangalore East
Rentokil Pest Control
posted 13hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil
PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one
pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI
aims to set new standards for customer service having operations across 300 locations in India.
About the Role:
"Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders."
Job Responsibilities:
To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced.
Must have a good knowledge of the branch territory.
To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95%
Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time
Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning
Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly.
Manage service documentation and ensure all customer/technician s feedback are followed up with actions
Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise.
Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
Coordinate with the IT team for new users, device issues etc.
Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity
Follow callout process so as to ensure that the complaints are delivered only after raising the ticket
Review service reports with OM, OE and BM and highlight areas of concern - critical backlog and weekly trend to manager.
Reviews and provides service compliance updates daily.
Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs
Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling
Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
Utilise the Route technicians for jobbing only after the route technicians routine services are delivered
Expected to be knowledgeable about company safety policies and safety (SRA)
requirements on the job, be able to read and understand company policies
Any unresolved issues should be quickly elevated to the next level of management for
prompt resolution
Any other similar duties as and when specified by the manager
REPORTING
Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also
be the priority
Weekly reporting of pending jobs, ageing profiles to ABM/BM
Monthly reporting of technician wise trends.
Maintain State of Service and productivity data per technician
Maintain visibility on complaints received and report on all call outs / critical incidents received from branch.
Annual Leave planning of technicians
Ensure that each technician service productivity is achieved as per set targets
Key Result Areas:
On time service planning with ZERO pending services every month
Monitoring SCP active devices & Usage on weekly basis
Minimum expectancy on SCP active device(100%) & usage >95%
Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
Minimizing service backlog (meet our contractual obligations)
Competencies (Skills essential to the role):
Be decisive
Attention to details and accuracy
Planning & organizing
Analytical skills
Customer oriented
Negotiation skills
Ability to work patiently in a dynamic service environment
Educational Qualification / Other Requirement:
Minimum graduation with 1 to 3 years of relevant experience of managing team
Basic computer skills - for reporting/work management (Advanced computer skills
Employment Type: Full Time, Permanent
Read full job descriptionRentokil Pest Control Interview Questions & Tips
Prepare for Rentokil Pest Control Service Planner roles with real interview advice
What people at Rentokil Pest Control are saying
Rating based on 11 Service Planner
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
Likes
Good place to work
- Salary - Excellent
+3 more
Dislikes
Partiality and no leadership
Service Planner salary at Rentokil Pest Control
reported by
43
employees
₹2.4
L/yr - ₹3.9
L/yr
13%
less
than the average Service Planner Salary in India
View more details
What Rentokil Pest Control employees are saying about work life
based on 576 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Rentokil Pest Control Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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