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97 Rentokil Pest Control Jobs
Executive Operations Capability - Mumbai
1-3 years
₹ 2.83 - 4.5L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Executive Operations Capability - Mumbai
Rentokil Pest Control
posted 6hr ago
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Fixed timing
Key skills for the job
Job Description
About the Role:
- The Senior Executive - Operations Capability is responsible for driving usage of myR Portal and SCP along with myR Lite Activation. The incumbent shall also be responsible for related training and deployments.
- The person will report to the Sr. Manager - Operations Capability. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Plan and deliver Branch Training, Customer Trainings and Demos related to myR.
- myR activation - Lite: Activation of commercial customers under myR Lite
- Conduct SPOC Refresher training periodically
- Manage the On Site Deployment and Customer Support
- Branch & NKA Support: Portal usage, Trend analysis etc
- Backend work - updating the QR codes for myR HD customers
- Trend report training and support to Branch Operations Team
- Technician training on myR & SCP updation
- Customer training to customers on myR Portal
- Portal - Troubleshooting , follow up with global IT
- SOP Documentation Support - HD Client
- Portal & Tracker Review: Helping branches to understand portal & increase portal usage
- Liasioning with NKA & Branches in order for timely completion of activities & support
- CSAT - Customer satisfaction score to be published on monthly basis
- Dashboard Maintenance: SCP active devices & usage, Portal usage
- SCP Refresher for SPOCs
- Ensuring SCP Usage & Active Devices
- Smoother launch of all new versions of SCP & SRA
- Regular refreshers for the service planners of the region & induction for the newly joined service planners
- Regular reviews with the SPs on the operations KPIs of the region
- Monitoring regional CSAT scores of rating below 3 & escalating it to BMs ensuring the proper closure of tickets at the branch level
Key Result Areas:
- myR Portal usage
- myR Lite Activation
- SCP USage
- SCP Active Device
- CSAT Score
- Operations KPIs for the respective region
- myR Pro & HD deployments
- Open recommendations
- XR Tickets - Bounced EMail
- SRA
Competencies (Skills essential to the role):
- Strong Communication Skills - Verbal And Written
- Organised, responsible and able to work independently
- Good team player with the ability to collaborate with cross functions
Employment Type: Full Time, Permanent
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What people at Rentokil Pest Control are saying
Rating based on 78 Operations Executive
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
1. Salary and Incentive 2. Company Policy is good
- Salary - Excellent
1. Working environment bad 2. Senior Politics is very high 3. work life balance is very bad 4.There is no team work
- Job security - Bad
Operations Executive salary at Rentokil Pest Control
What Rentokil Pest Control employees are saying about work life
Rentokil Pest Control Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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