Customer Care/Escalations Executive

Managing incoming calls and customer service inquiries
Identifying and assessing customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and
interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies
Take the extra mile to engage customers