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RENEVIK Solar

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1.9

based on 2 Reviews

9 RENEVIK Solar Jobs

Senior Customer Success Executive

Renevik Solar

1.9

based on 2 Reviews

1-7 years

Tiswadi

1 vacancy

Senior Customer Success Executive

RENEVIK Solar

posted 5mon ago

Job Role Insights

Key skills for the job

Customer Support Procurement MS Office Renewable Energy Solar Energy Customer Experience Management

+ 3 more

Job Description

A minimum of 3-7 years of experience in customer-facing roles preferably within the solar energy sector.
in a customer-facing role or within the renewable energy industry.
Experience working with senior and executive level customer contacts
Collaborative spirit both within the commercial team and with the product team
Key Responsibilities include leading the team to accomplish the following tasks.

Client Relationship Management: Build and maintain strong relationships with residential, commercial, and industrial clients. Understand their needs, preferences, and procurement processes to position our solutions effectively.

Building strong, long-term relationships with assigned customers by staying in constant communication and efficiently resolving issues tailored to individual needs.

Ensure an overall great customer experience and onboarding to Renevik Solar through communication and customer education.

Driving retention and expansion through upselling and cross-selling.

Be the voice of the customer internally with deep customer understanding and communicate customer feedback and experiences to the rest of the team.

Job Specifications:

Technical Skills: Zoho Suite is mandatory, Calendar Management, MS Office/Google Suite.

In-depth knowledge of various solar mounting systems (rooftop, ground-mount) is required.

Soft Skills : Conversational Skills (English, Hindi and Gujarati) , Documentation & Presentation, Teamwork, Organization & Analysis, Time Management & Multitasking, Learning & Articulation, Attention to Detail.

Qualifications: Bachelors/Master\u2019s degree in Electrical Engineering or Renewable Energy is preferred