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4 Remote Desktop Support Engineer Jobs

Remote Desktop Support Engineer

7-9 years

Chennai

1 vacancy

Remote Desktop Support Engineer

Cognizant

posted 14d ago

Job Description

Primary Skills : Service Desk(Remote Desktop Support)

Experience: 7 to 9 years

Location: Chennai only

Notice Period: Immediate Joiner to 30 days


  • Providing technical support remotely to end-users being the first point of contact for error reporting, diagnose and troubleshoot hardware and software issues
    • IMAC-D: Install, configure, and maintain computer systems, peripherals, and mobile devices
    • Strong knowledge of Windows and Apple operating systems (iOS / iPadOS / MacOS)
    • Experience with Microsoft Office suite, Zoom or other online meeting platform, Cloud services like iCloud and OneDrive, Microsoft Intune, Microsoft SCCM, Microsoft SharePoint, and other business applications
    • Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN
    • Troubleshooting of Wi-Fi, Netskope and TruU applications
    • Experience in handling video conferencing calls
    • Know-how of ITSM best-practice and experience with IT ticketing tool (ServiceNow), management of support tickets in a timely manner (according to SLA) and document all support activities accurately in the ticketing system
    • Installing and configuring software components
    • Upgrading the system to enable compatible software on devices
    • Installing and upgrading anti-virus software to ensure security at the user level
    • Creating and managing technical documentation
    • Primarily responsible for working day to day user support activities, as well as supporting system maintenance activities for end users
    • Ensure all the documented processes are followed
    • Daily technical operational support activities within specified areas
    • Resolution of operational issues promptly within the defined schedules and service level agreements
    • Execution of activities in adherence to standard operating procedures and knowledge-based articles
    • Ensure compliance to architecture and technical standards
    • Perform other IT related duties as assigned. These duties can be delegated to designated deputies of a satisfactory qualification level as needed

Minimum requirements:
Its required to work in office, five days a week. Work location will be Chennai.
• Team focused with at least 2 years of experience in an Enterprise work environment (preferably pharmaceutical company as Local IT Support).
• Excellent customer service and communication skills (with the users and with the rest of the team)
• Proactive, smart approach, and ability to work independently but also efficiently as part of a team
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Ability to communicate in English language (written and spoken) to other support teams.


Interested Candidates can share your updated resume to the below email ID:

sowmiya.m212910@cognizant.com


Employment Type: Full Time, Permanent

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What Remote Desktop Support Engineer at Cognizant are saying

Remote Desktop Support Engineer salary at Cognizant

reported by 5 employees with 2-6 years exp.
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₹2 L/yr - ₹8.5 L/yr
65% more than the average Remote Desktop Support Engineer Salary in India
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What Cognizant employees are saying about work life

based on 50.3k employees
66%
87%
70%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Cognizant Benefits

Submitted by Company
Shape your career
Invest in yourself
Learn and grow
Keep current
Stay healthy
Give back
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Free Transport
Soft Skill Training
Job Training +6 more
View more benefits

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Cognizant Chennai Office Location

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Chennai Office
5/535, Old Mahabalipuram Road Okkiam -Thoraipakkam Chennai
Tamil Nadu 600096

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