Remote Desktop Engineer

Profile: Remote Desktop Engineer
Job Location: Gurugram (Work from office)

Qualification: Graduate (not pursuing or result awaited) or Polytechnique 3 yrs. Diploma

Shift : 5 days working, 24*7

Job Description:

• Good Technical skill on Windows/MAC platform.
• Good knowledge of Outlook and Slack configuration.
• Quick Learner
• Knowledge of Wi Fi configuration

Deliverables:

• Provide support to Desktops, Printers, and other peripherals etc. either on field or remotely desktop support
• On-site support, and support for Remote sites and work-from-home computing
• Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
• Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed
• Re-installation of the anti-virus packages corrupted or deleted by the users
• Installation/Reinstallation of mail client software on users desktops/Laptops
• Install/configure/update e-mail software at client site.
• Configuration of client's PC
• Day to day troubleshooting activities
• Help in upgrade the version of Mailing software
• Onsite filed support–End user device h/w, and desktop software distribution
• Reimage of Asset as per requirement.