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33 Remittances Jobs

Relationship Manager - NRI

4-9 years

₹ 3.8 - 9L/yr (AmbitionBox estimate)

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Hyderabad / Secunderabad

5 vacancies

Relationship Manager - NRI

IDFC FIRST Bank

posted 6d ago

Job Description

Job Title: Relationship Manager-NRI


Function/ Department: NRI Business


Job Purpose:

The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for acquiring NTB non-resident clients and servicing the existing relationships contributing to the larger branch banking channel objectives.


Roles & responsibilities:

  • Inform customers of new products or product enhancements to further expand the banking relationship.
  • Coordinate with other functional teams to provide seamless access to other products.
  • Ensure the enhancement of customer value by understanding and providing customized solutions.
  • Maintain updated and accurate relationship records for assigned customer accounts.
  • Penetration of group or family accounts of the existing mapped base
  • Track customer complaints, queries and turnaround times for customer satisfaction.
  • Plan and conduct special sales initiatives and events for prospective and existing corporations.
  • Assist the Senior Relationship Manager - NRI in providing a best-in-class customer experience to become their banking partner of choice.
  • Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.
  • Recommend process changes to improve service efficiency and quality across the branch network.

Educational Qualifications:

Graduation: Any Graduate


Experience: 5-8 years of relevant experience.


Employment Type: Full Time, Permanent

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What people at IDFC FIRST Bank are saying

4.1
 Rating based on 287 Relationship Manager reviews

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Read 287 Relationship Manager reviews

Relationship Manager salary at IDFC FIRST Bank

reported by 601 employees
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₹2 L/yr - ₹11 L/yr
22% more than the average Relationship Manager Salary in India
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