Role: Senior IT Infrastructure Engineer Location : Bengaluru, India - (Hybrid)
About Reltio:
At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.
At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so that today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk!
Job Summary:
We are looking for someone to join the IT Support & Operations team for our Reltio Bangalore office. As an Sr. IT Infrastructure Engineer, you are responsible for providing a broad range of technical support and implementation for IT infrastructure and services including network, telecom, office security, audio/video, and more . You will configure, install, and maintain hardware and infrastructure systems, software programs, and assist with upgrades and integrations. Provide repair and troubleshooting support, which may be performed onsite or remotely using virtual meetings. Research current offerings and make recommendations for improvements to existing systems and services. You will contribute to the assessment and documentation of IT processes.
Job Duties and Responsibilities:
IT Infrastructure
Build, support, and sustain the internal IT corporate IT infrastructure at Reltio:, including:
Network equipment and services
Physical office security systems and cameras
Audio/Video systems and conference rooms
Telephony services
Perform daily operations duties (configuration, monitoring, patching, and upgrading infrastructure).
Identify, diagnose, and resolve network problems as they arise
Manage physical security card access for employees and guests in Reltio offices
Support Audio/Video systems for office conference rooms and all hands meeting events
Work with infrastructure vendors for onsite and remote work at Reltio offices.
Availability for on call support
IT Support
Provide employee technical support in the India office and other regions
Triage IT related questions and troubleshoot software and hardware issues as they arise
Receive, process and resolve tickets from the IT ticketing system
Onboarding of new hires computers, accounts, and systems access
Support Weekly IT Onboarding Sessions for new hires
Offboard employees and contractors leaving the company
Identity management including password resets and lockout.
Respond to requests for access to various company applications and systems
Train end-users how to setup and use new technologies
Support for office equipment including printers
Contribute content to the IT knowledge base
Work with IT vendors to receive, inventory, and distribute IT equipment
Support of IT s remote access solutions (VDI)
Provide technical support over Slack, Zoom or other Web tools
Skills You Must Have:
An associate degree in a computer science, network engineering, or other information technology field or equivalent experience
4+ years hands-on experience supporting IT infrastructure and IT support services
Experience with telecom systems
Cisco CCNA or Meraki network certifications
Working knowledge on security card access systems and IP cameras (CCTV s)
Experience supporting audio video systems
Technical knowledge working with IT MSP s (managed service providers)
Experience with monitoring systems
IT Infrastructure
Experience with Cisco Meraki switches, WAP s, and Firewalls for office LAN environments
Strong network and infrastructure problem-solving skills
Proficient knowledge of ISP s and Internet circuit installation, operation and vendor management (e.g. outage escalations)
Knowledge of office building IT server room office setup and configurations (racks, power, cooling).
Experience with physical security card access systems
Working knowledge of IP cameras and CCTV systems for office environments
IT Support
Excellent troubleshooting skills with both Windows and Mac devices
Experience with collaboration suits and identity management products and applications
Working knowledge with IT Service Desk ticketing systems
Must be an excellent learner and self-driven
Ability to work well with others while being able to work independently
Excellent verbal communication skills
Strong problem-solving skills with an analytical thinking mindset
Excellent customer service skills
Being flexible and open to change
Ability to use own judgment to make decisions
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Why Join Reltio
At Reltio, we believe that taking care of our employees is key to their success and well-being. Here s why you should join our team:
Health & Wellness :
Comprehensive Group medical insurance including your parents with additional top-up options.
Accidental Insurance
Life insurance
Free online unlimited doctor consultations
An Employee Assistance Program (EAP)
Work-Life Balance :
36 annual leaves, which includes Sick leaves - 18, Earned Leaves - 18
26 weeks of maternity leave, 15 days of paternity leave
Very unique to Reltio - 02 weeks of additional off as recharge weeks every year globally
Support for home office setup :
Home office setup allowance.
Stay Connected, Work Flexibly: Mobile & Internet Reimbursement
No need to pack a lunch we ve got you covered with free meal.