Senior Manager - Infrastructure Reliability Engineering

As a member of the Infrastructure Reliability Engineering team - You are responsible to lead a team of system engineers who focused on Kubernetes, microservices architecture, and cloud technologies. As part of this self-driven team, you will support critical container Infrastructure and ensure the stability of services by performing dedicated maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures.

Essential Functions

• Infrastructure life cycle management and Production Support of container, cloud technologies and orchestration platforms

• Knowledge of alerts and monitoring tools and system management tools for environments and configuration management and Cloud orchestration tools

• Hardening, securing the Kubernetes cluster with monitoring and auditing dashboards.

• Strong technical analytical and troubleshooting skills and possess an ability to explain technical concepts and provide guidance to staff.

• Proficient to expert scripting and automation skills converting manual and maintenance functions into fully orchestrated automation.

• Must have Strong Knowledge & experience in system monitoring techniques and tools supporting unattended operations.

• Ability to operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments.

• Excellent communication & interpersonal skills. Coaching other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion

• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.

• Work closely with geographically distributed teams on technical challenges and process improvements.

• Security Remediation process (vulnerability assessment and patch management)

• Contribute to standardize and document operational procedures.

• Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management

• Be scheduled On-Call to support the infrastructure and our systems.

• Work on shift days ( Sunday to Thursday or Tuesday to Saturday from 9:00AM to 6:00PM)

• Provide strong leadership with a focus on attracting, motivating, and developing best-in-class talent. Mentor and coach teams to develop future leaders in alignment with company objectives.

• Balance both leading a team and engaging directly with the work needed to accomplish objectives. Assist direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered.

• Utilize leadership skills, problem solving and decision-making skills to facilitate and encourage participation of team members to meet objectives in congruence with approved standards and guidelines.