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1 MasterCard Reliability Engineer Job
Reliability Engineer II
MasterCard
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide 24x7x365 communication support for MasterCard s global infrastructure; with focus on providing clear, succinct, and informative communications.
- The position will be responsible for communicating Incident status to a myriad of audiences, including Customers, internal partners, and Executives, by working with technical partners and business contacts.
- Provide a world class customer experience and integrate new products into existing B2B support models.
- Do you enjoy influencing change to drive improvements to the overall customer experience and increasing situational awareness of Incidents to business?
- Do you demonstrate strong leadership and technical competency, which allows you to translate technology expertise into effective communications?
- Have you worked in a high ops tempo, control center environment?
- Do you have experience orchestrating Executive-level status calls, which provide strategic and tactical updates during major Incidents?
- This position is responsible for change management including review, approval, reject different types of changes.
- Leverage available communication tools and processes to generate and tailor notifications to respective audiences.
- Effectively support the IT Service Management (ITSM) Incident Management process with effective internal and external communication.
- Regularly interact with Customers and internal partners.
- Associate's Degree or equivalent work experience.
- Have the proven ability to collaborate with others in support of products, processes, and problem resolution.
- Candidates should display superior customer service skills.
- Preferred candidates should have knowledge of the payments model, including Authorization, Clearing, and Settlement; additionally, the aptitude to learn any new products and technology MasterCard may offer in the future.
- Proven experience with driving process improvement, product Integration, industrialization of a global support model, and quality.
- Ability to interact with Customers, technical teams, and various levels of leadership, to articulate key performance indicators and action plans.
- Possess excellent interpersonal skills, and written & verbal communication skills.
Corporate Security Responsibility
- Abide by Mastercard s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines
Employment Type: Full Time, Permanent
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What Reliability Engineer at MasterCard are saying
Rating based on 2 Reliability Engineer
reviews
Anonymous · Project & Program Management
in Pune
Likes
Mastercard provides good number of leaves.
- Skill development - Excellent
+3 more
Dislikes
Appraisal process is not good.
Reliability Engineer salary at MasterCard
reported by
6
employees
with 6-9
years exp.
₹9.9
L/yr - ₹18.5
L/yr
48%
more
than the average Reliability Engineer Salary in India
View more details
What MasterCard employees are saying about work life
based on 692 employees
Flexible timing
Monday to Friday
No travel
Day Shift
MasterCard Benefits
Work From Home 
Health Insurance 
Cafeteria 
Gymnasium 
Education Assistance 
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MasterCard Pune Office Location
Pune Office
MasterCard, Wing 1, Tower A, 9th & 10th Floors, Business Bay, Survey No 103, Opposite Poona Golfs Course, Airport Road, Yerwada
Pune
Maharashtra 411006
Maharashtra 411006
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