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1 Info Edge Relationship Officer Job

Relationship Officer || Jeevansathi.com || Noida

1-3 years

₹ 4 - 4.5L/yr

Noida

1 vacancy

Relationship Officer || Jeevansathi.com || Noida

Info Edge

posted 14d ago

Job Description

Hi,


InfoEdge is hiring for the role of Relationship Manager in Jeevansathi.com. Kindly find the details below.



Job Objective: The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match (marriage) for themselves or their loved ones. The objective of this role is to assist them on an end-to-end basis via calls and e-mails. The role will require a person to build a strong relationship with the client and understanding with his/her client and provide best servicing experience.



Job Description:

  • Onboarding of Premium members and help them in setting up their profile
  • Understanding the client's requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)
  • Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings
  • Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report
  • Handling escalation of the clients
  • Achieving process SLAs and MIS report generation
  • Ensuring adherence to the defined process and accuracy levels on transactions
  • Build long term relationship with the client by provide best serving experience


Required Skills:

  • Excellent verbal and written communication skills
  • Aptitude for fostering positive relationship building
  • Client handling skills
  • Customer Focus
  • Attention to detail
  • Knowledge of Indian matrimonial norms
  • Flexibility with rotational offs and rotational shifts


Desired Skills:

  • 2 year - 4 years of prior working experience in handling premium customers/large accounts within voice/inbound processes
  • Good with MS office to capture and understand customer feedback real time
  • H lti-Tasking (E-mails & Tools) and coordinating with different teamH



Employment Type: Full Time, Permanent

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What Relationship Officer at Info Edge are saying

Relationship Officer salary at Info Edge

reported by 4 employees
₹3 L/yr - ₹4.5 L/yr
16% more than the average Relationship Officer Salary in India
View more details

What Info Edge employees are saying about work life

based on 1.9k employees
57%
64%
64%
99%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Info Edge Benefits

Submitted by Company
Employee Friendly Policies
Training & Development
Health & Accidental Insurance
CSR
Reward and Recognition
Internal Career Mobility +2 more
Submitted by Employees
Cafeteria
Health Insurance
Job Training
Team Outings
Free Transport
Work From Home +6 more
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Info Edge Noida Office Locations

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Noida Office
Headquarter
Info Edge (India) Limited, B - 8, Sector - 132 Noida
201304
Noida Office
C-133/B, C Block, Sector 2 Noida
Uttar Pradesh 201301

Relationship Officer || Jeevansathi.com || Noida

1-3 Yrs

₹ 4 - 4.5L/yr

Noida

14d ago·via naukri.com
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