Relationship Manager - MF Collections - NPA

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Key Result Areas
Position : Relationship Officer - MFI

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR

1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections
(as per annexure 1)

2 Ensure achievement of new members through AOC 20% % of Achievement
(as per annexure 2)

3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement
% RD & APY Collections
(as per annexure 3)

4 Member Retention 10% % of Achievement
(as per annexure 4)

5 Self Development 5% Annexure 5

6 Process Orientaition 5% Annexure 6







Annexure - 1 Performance Rating Repayment % to be achieved 5 (Excellent) 100% repayment achieved by end of every month during the review period 4 (Very Good) (99.81-100)% repayment achieved by end of every month during the review period 3 (Good) (99.51-99.80)% repayment achieved by end of every month during the review period 2 (Adequate) (99.31-99.50)% repayment achieved by end of every month during the review period 1 (Far below the expectation)





Annexure - 2 Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate) % of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (90 -99)% of AOC Target





Annexure - 3 Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate) % of Achievement >120% of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (90 -99)% of Cross Sell Target





Annexure - 4 Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate) % of Achievement >120% (111 -120)% (100% - 110%) (90 -99)%





Annexure - 5 Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate) Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99





Annexure - 6 Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate) Audit Score >95% 91 - 95% 81-90% 71-80%