Regional Sales Manager-Education Loan

ROLE SUMMARY

The role holder will be responsible for team management, focusing on driving sales target of the region for different products. The leader will be focused on identifying and executing strategic opportunities to benefit both the business affiliates and the Bank and will have overall responsibility for the results of the BU.

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Strategic/ Managerial Responsibilities

• Develops and implements strategic plans in line with the divisions objectives in respective clusters
• Supports the development of the workforce plan for the division by providing inputs on own department’s workforce forecasts.
• Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement.

Core Responsibilities

Market Assessment and Business Development

• Monitors and analyses the business operating environment in the cluster with respect to market trends, interest rates, competition initiatives, etc. on an ongoing basis to assess potential business opportunities.
• Conducts proactive business development activities from new & existing clients through strategic penetration into identified market/sectors.
• Conducts periodic meetings with key customers, promoters, prospective customers to ensure business continuity and growth and expanding share of wallet from key clients through Cross sell initiatives.

Revenue Generation

• Drives sales and key business operations to ensure effective management of profit and loss account at a cluster level in line with the overall business unit objectives.
• Targets specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer & team members.
• Monitors Volumes, Productivity, Weighted IRR, Cross Sell penetration and delinquency, exception, Service Quality, Product Mix, Channel Mix, Segment Mix, Sanction Rate and Disbursal Rate

Relationship Management

• Ensures identification, hiring, training and retention of the desired sales staff at all levels
• Manages relationships to drive cross sell through various initiatives across branches & channels.
• Ensures identification and acquisition of new client/ DST/ DSA relationships by understanding the customers financial needs and also ensures providing suitable solutions in terms of providing bank products and services

Documentation and Compliance

• Ensures adherence to established guidelines and conducts periodic audits to ensure adherence and maintenance of highest quality standards of documentation, client communication, process compliance.
• Monitors and checks that policies and standards are being implemented at the ground level.
• Communicates on an ongoing basis with Product Team /Operations / Risk Management and other Relationship Management group to ensure understanding of compliance and regulatory guidelines.

People Management or Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training
• Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks

Risk and Internal Control Responsibilities

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary