Regional Officer 

Key Responsibilities:

Regional Officer would be a key liaison point between all the Channel Partners and Regional Manager and KC Overseas to ensure that all the Channel Partners are served well and grow the business from the region.

Following would be key responsibilities of the Regional Officer:

1. Visit our Channel Partners on a daily basis for assisting them with any queries from their team and address the same. The Regional Officer would have specific targets of student conversions from given State / Region through the Channel Partners. The role incumbent would have to carry out the following activities to set up the State/ Region:

• Thoroughly understand our company's business model and SOPs expected from KC Overseas Operations team.
• Discuss with Regional Manager & Head Operations about how best to organize the region and detail out what specific help would be needed from the Head Operations (HO).

2. Ensure process efficiency for the entire process of student referrals from Channel Partners towards conversion as Admissions.

This would involve:

• Regular reviews of Channel Partners to identify bottlenecks and ensure that quality of service and speed does not suffer.
• Ensure that student facing staff / Counsellors at Channel Partner's office are adequately trained on the relevant knowledge and SOPs.

3. Coordinate with Business Units in Head Office to ensure that Channel Partners get adequate support Each Business Unit in Head Office is responsible for a set of countries where they have specialized knowledge right from Universities, their admissions requirement to visa regulations. Regional Officer has to liaison with each of the Business Unit and their Subject Matter Experts (SMEs) to ensure that adequate knowledge is available to the Channel Partners to efficiently serve the students they are targeting.

4. Plan and execute the regional marketing activity in coordination with Regional Manager This would involve helping marketing office with ground level support at the given region and also helping marketing function plan better based on regions own particular needs.

Job requirements